Banking Beyond Borders
“Banking Beyond Borders” constitutes a compelling literary work that imparts valuable insights from an Esteemed Veteran in the Banking Sector.
I had the privilege of engaging with the Book Titled “Banking Beyond Borders,” and I found the experience to be profoundly enriching, particularly in light of my Professional background in Banking. The exploration of such Book serves to inspire Bankers to enact positive contributions to Society via their engagement in the Banking Profession.
The Book comprises Twelve Distinct Chapters, each presenting engaging Content; throughout the reading process, Banking Professionals will acquire valuable insights through the shared experiences of Shri Mohan, which articulate pertinent Banking Knowledge that is readily accessible to Banking Practitioners in the Field.
Upon initiating the Reading, a compelling interest is cultivated, motivating readers to progress to subsequent Chapters with anticipation regarding the Salient Points elucidated in the narratives of a seasoned Banking Professional who has held Senior Positions within Public Sector Banks and the Indian Banks Association. I will delineate a few of these noteworthy aspects here.
Shri Mohan Vasant Tanksale elucidated his active participation and contributions to the Financial Sector during his tenure as Chairman and Managing Director of the Central Bank of India, as well as his role as CEO of the Indian Banks Association. These experiences are encapsulated in the chapter titled “Looking Back at the Future.“
The Transformation brought about by Digital Advancements in the Banking System, transitioning from Traditional Branch Banking to Mobile Banking (A Bank in Your Hand), is examined in the Chapter entitled “Financial and Digital Inclusion Now and the Future,” which discusses aspects such as the acceleration of Payment Systems and the simplification of the Lending Process.
Within the chapter regarding the Hand of Technology, Shri Mohan addresses topics such as the Loan Automation System, customer engagement in the digital age, and the strategic use of Corporate Social Responsibility (CSR) events to enhance customer interaction, which collectively serve to underscore the significance of the customer within the banking ecosystem, emphasizing that without customers, banking cannot exist.
Recovery is posited as the Fundamental “Life Line” of the Banking System, analogous to the Circulatory System within the Human Body; should Banking Assets become ensnared in Non-performing Assets, the Vital Recycling of Funds will cease to occur. The Cessation of this fund recycling will inevitably Halt Banking Operations, thereby undermining Customer Confidence and Damaging the Institution’s Reputation. This Crucial Information is thoroughly articulated by Shri Vasant in the Chapter Titled “Follow Your CEO Instinct.”
Another Compelling Chapter within “Banking Beyond Borders” is “Think Like a CEO,” in which Shri Tanksale asserts that “If you believe you are the CEO of your Branch or Department, the Simple Process of Due Diligence and Proper Governance is extremely crucial to all Your Work and also Your Career as a Banker.” In my assessment, whether one serves as a Branch Manager or a Regional Manager, possessing Micro-level Knowledge to deliver exemplary Customer Service at the Branch Level, along with a Macro-level understanding of the Banking Sector’s Significance, is imperative for the sustainable growth of the Banking Industry within the Economy.
This understanding is Essential for all Bankers, as it is widely recognized that “Banking is the Backbone of the Indian Economy,” and the Development of the Three Critical Sectors like Agriculture (Primary), Industry (Secondary), and Services (Tertiary) is intrinsically linked to the Health of the Banking Sector.
I extend my heartfelt Wishes for an Enriching reading Experience to all Esteemed Readers and Happy New Year 2025.
