Complaints received by RBI Ombudsman and CRPC saw 68.24% jump in FY23

The number of complaints filed under the Reserve Bank’s ombudsman schemes increased by over 68 per cent to 7.03 lakh in the fiscal 2022-23, according a report released.

The complaints pertained to mobile/electronic banking, loans and advances, ATM/debit cards, credit cards, pension payments, remittances, and para banking, among others.

The Annual Report of the Ombudsman Scheme 2022-23 is the first stand-alone report under the Reserve Bank Integrated Ombudsman Scheme (RB-IOS), 2021 elucidating the activities of the 22 Offices of the RBI Ombudsman (ORBIOs), Centralised Receipt and Processing Centre (CRPC) and the Contact Centre during the year.

“Under RB-IOS, 2021, there was a significant increase in number of complaints and a total of 7,03,544 complaints were received at the ORBIOs and CRPC in 2022-23, showing an increase of 68.24 per cent, due to intense public awareness initiatives and the simplified process for lodging of complaints under RB-IOS,” the report said.