How to file a complaint against Insurance Company

If you are unhappy with your insurance company

• Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for mail ids of Grievance Redressal Officers, GRO, of all insurance companies
• Give your complaint in writing along with the necessary support documents
• Take a written acknowledgement of your complaint with the date.

The insurance company should deal with your complaint within 15 days.

• If that does not happen or if you are unhappy with their solution you can:
  • Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA:
    • Call Toll Free Number 155255 (or) 1800 4254 732 or
    • Send an e-mail to [email protected]
  • Make use of the Integrated Grievance Management System:
    • Register and monitor your complaint at igms.irda.gov.in

• Send a letter to IRDAI with your complaint:
  • Click here to download Complaint Registration Form
  • Fill and send the Complaint Registration Form along with any letter or enclosures, if felt necessary, by post or courier to:
  • The General Manager,
    Consumer Affairs Department – Grievance Redressal Cell,

    Insurance Regulatory and Development Authority of India (IRDAI)

    3-5-817/818, United India Towers,
    9th Floor,
    Hyderguda,
    Basheerbagh,
    Hyderabad – 500 029