HDFC Bank customers face internet & mobile banking issues

HDFC Bank has recently stated that it was looking into resolving the internet and mobile banking issues faced by some customers, according to a tweet by the bank. HDFC bank’s response came after some of its customers reported issues in accessing mobile banking and net banking services yet again.

The Bank tweeted, “Some customers are facing intermittent issues accessing our Net Banking / Mobile Banking App. We are looking into it on priority for resolution. We apologize for the inconvenience and request you to try again after sometime. Thank you.”

HDFC bank continues to face technical glitches, even as RBI is conducting a special audit of banks’ IT infrastructure. In December, 2020, RBI had temporarily barred HDFC Bank from launching new digital banking initiatives and issuing new credit cards after taking a serious view of service outages at the bank over the last two years.

Later, RBI had appointed an external IT firm to carry out a special audit of its digital infrastructure.