Master Circular –Scheme of Penalties for bank branches based on performance in rendering customer service to the members of public

The Chairman & Managing Director
Chief Executive Officers
All Banks

Master Circular –Scheme of Penalties for bank branches based on performance in rendering customer service to the members of public

Please refer to the Circular DCM (CC) No.G-3/03.44.01/2016-17 dated July 20, 2016 on the scheme of penalties.

2. A revised and updated version on the subject is annexed for information and necessary action.

3. This Master Circular is available on our website www.rbi.org.in.

Yours faithfully,

(P. Vijaya Kumar)
Chief General Manager