RBI Governor Urges CEOs to Prioritize Customer Service Amid Rising Complaints

RBI Governor Sanjay Malhotra has expressed concern over increasing customer complaints and urged bank and NBFC CEOs to become more involved in grievance resolution and service delivery. Speaking at the annual conference of the RBI’s Ombudsmen in Mumbai, Malhotra noted that inadequate attention to customer service has led to numerous complaints being escalated to the RBI Ombudsman. He urged top management to allocate more time and resources to address customer issues directly, ensuring timely and effective redressal. The Governor’s remarks underline the RBI’s commitment to improving customer-centric banking practices across the financial sector.