RBI to look at consumers’ concerns

The RBI has said that it will examine a case relating to consumer concerns that received wide attention in social media. RBI governor Shaktikanta Das also said that there is no intention to regulate financial influencers.

Recently, Bajaj Finserv MD Sanjiv Bajaj had said that the general public will get an option on their website to be ‘forgotten’ and, once they entered their number, they would not be disturbed again. But Bajaj also added that customers who opted out should not come back for loans.

RBI deputy governor M K Jain said as far as telemarketing calls are concerned, it is the decision of individual banks and it is the Telecom Regulatory Authority of India (TRAI) which looks into it and has a ‘do not call’ registry. “Nevertheless, the issues which you have brought up, we will look into it. ” On ‘finfluencers’, Das said, “As far as financial influencers are concerned, we have no such thinking (to regulate). Sebi is already looking at it.”