Reserve Bank asks banks to offer doorstep banking to senior citizens and differently-abled

The Reserve Bank of India has asked banks to provide doorstep banking facilities to senior citizens of more than 70 years of age and differently-abled persons. Banks have been directed that senior citizens and specially-abled persons, including the visually-impaired, should be provided basic services like pickup and delivery of cash, cheque books and demand drafts at their residence.

These facilities should include pickup of cash and instruments against receipts, delivery of cash against withdrawal from accounts, delivery of demand drafts, submission of know-your-customer documents and life certificates at the premises or residence of such customers.